Skip to content
Kaoukab/ console

Open to work

Abdeladim Kaoukab

Cloud Systems Administrator — Microsoft 365, Entra ID & Enterprise AI Platforms

I help organizations run Microsoft 365 and enterprise AI platforms that are secure, well governed and cost-effective.

Québec, Canada

View my workView my CV

What I bring

  • Secure, well-governed identities

    Identity lifecycle, MFA, Conditional Access and least-privilege access, so the right people get the right access — and nothing more.

    • Entra ID
    • Conditional Access
    • MFA
    • Azure RBAC

  • AI adoption that stays under control

    Enterprise AI assistants rolled out through SSO, group-based access and license management, so they stay secure and cost-effective.

    • Microsoft 365 Copilot
    • SSO
    • Licensing

  • Less manual administration

    Recurring administration automated with scripts and flows, freeing time for your team and reducing configuration errors.

    • PowerShell
    • Microsoft Graph
    • Power Automate

  • Connected tools, reliable operations

    Integrations between business and security platforms, Level 2/3 incident handling with the SOC, and clear runbooks and documentation.

    • REST APIs
    • Webhooks
    • Runbooks

About

As a Microsoft 365 and Entra ID administrator at a managed service provider, I manage and coordinate files for several client organizations at once across the Microsoft 365 ecosystem: Teams, SharePoint, OneDrive, Outlook, Exchange Online and Entra ID. I bridge technical teams, vendors, managers and business stakeholders: I analyze needs, explain technical issues in plain language and move complex files forward to resolution. I support governance, change management and digital transformation: identity and access management, Conditional Access and MFA, configuration standardization, migrations to Exchange Online and OneDrive, and enterprise AI adoption (Microsoft 365 Copilot, ChatGPT Business, Claude Team) with SSO, group-based access and license management. I also automate recurring administration with PowerShell, Microsoft Graph and Power Automate.

Enterprise AI platforms

Featured

AI assistants I integrate and administer in client tenants

3 entries

  • Microsoft 365 Copilot

    Microsoft 365

    • SSO via Entra ID
    • Group-based access
    • License assignment
    • Log-based troubleshooting

  • ChatGPT Business

    Enterprise application

    • SSO via Entra ID
    • Group-based access
    • License assignment
    • Log-based troubleshooting

  • Claude Team

    Enterprise application

    • SSO via Entra ID
    • Group-based access
    • License assignment
    • Log-based troubleshooting

What I do

  • SSO through Entra ID enterprise applications
  • Group-based access control
  • License assignment
  • Troubleshooting via Entra ID sign-in and audit logs
  • Vendor escalation

Experience

Career log, most recent first

6 entries
  1. 2025-11 → nowSTO Solutions Affaires (Centre d'ordinateurs STO) · Québec, CanadaCloud Systems AdministratorActiveDetails

    Management and coordination of Microsoft 365 files for multiple client environments: Entra ID, Exchange Online, SharePoint, OneDrive, Teams and Intune.

    • Coordination of Microsoft 365 projects and changes involving clients, technical teams and vendors
    • Administration and security of Microsoft 365 and Entra ID environments
    • Planning and delivery of Microsoft 365 migrations, including mail and data to Exchange Online and OneDrive
    • Analysis, planning and deployment of Conditional Access, MFA and Intune policies across multiple client environments, in coordination with technical and operational stakeholders
    • Enterprise AI platform integration and administration (Microsoft 365 Copilot, ChatGPT Business, Claude Team): SSO through Entra ID enterprise applications, group-based access and licensing
    • REST API & webhook integrations (NinjaOne, Field Effect, Acronis, Palisade)
    • Client needs analysis and explaining technical issues to non-technical stakeholders
    • Documentation, follow-up and coordination of technical files and Level 2/3 incidents (with the SOC) through to resolution
    • Process automation with PowerShell, Microsoft Graph and Power Automate
  2. 2024-07 → 2025-10MNP · Québec, CanadaIT System AdministratorEndedDetails
    • Microsoft 365 tenant administration (Exchange Online, SharePoint, Teams)
    • Entra ID identity lifecycle, MFA and Conditional Access
    • PowerShell provisioning automation with Git
    • Azure resource support
    • Level 2/3 escalations
    • Standard operating procedures (SOPs)
  3. 2024-02 → 2024-08Deloitte · Québec, CanadaIT SpecialistEndedDetails
    • Entra ID administration
    • Azure RBAC with least-privilege principles
    • Active Directory administration
    • Level 2 support
  4. 2022-02 → 2024-02Yource Group · MoroccoIT System AdministratorEndedDetails
    • Microsoft 365 and Active Directory administration: users, groups, licenses and mailboxes
    • Employee onboarding and offboarding: accounts, access rights and equipment
    • Workstation deployment, updates and configuration management
    • PowerShell scripts for recurring administration tasks
    • Level 2 incident resolution and escalation to vendors
    • Documentation of procedures and configurations
  5. 2020-11 → 2022-02Yource Group · MoroccoIT Support SpecialistEndedDetails
    • Level 1/2 support by phone, email and ticketing system
    • Troubleshooting Windows workstations, Microsoft 365 apps and peripherals
    • Account and access requests: password resets, MFA and permissions
    • Setup of workstations and accounts for new employees
    • Ticket documentation and knowledge base articles
  6. 2019-05 → 2020-10ADM Value · MoroccoCustomer Support AdvisorEndedDetails
    • Customer support by phone, email and chat
    • Diagnosing and resolving customer issues, aiming for first-contact resolution
    • Accurate case logging and follow-up in the CRM
    • Escalating complex cases to the right team

Projects

Change records: the situation before, the change, and the measured result

5 entries
  1. Record · 2026-03Completed

    Automated Identity & Temporary Travel Access Governance Engine

    before
    30 min
    after
    < 60 s
    Before
    Temporary travel access and geoblocking exceptions were configured by hand in each client tenant — about 30 minutes per request, with a risk of configuration errors.
    Change
    Automates temporary travel access, geoblocking exceptions and Conditional Access Named Locations across client tenants via Microsoft Graph. Secure multi-tenant app-only authentication with DPAPI, audit logging and automated deprovisioning.
    Result
    Travel access requests processed in under 60 seconds instead of 30 minutes; manual configuration errors removed.
    ComponentsPowerShellMicrosoft GraphEntra IDConditional Access
  2. Record · 2026-05 → nowIn progress

    Unified Multi-Vendor ITSM & SOC Incident Integration Hub

    time to acknowledge
    −75%
    consoles → workflow
    4 → 1
    Before
    Security alerts were spread across four separate consoles — NinjaOne, Field Effect, Acronis Cyber Cloud and Palisade.
    Change
    REST API connectors and webhooks linking NinjaOne with Field Effect, Acronis Cyber Cloud and Palisade, with alert classification, deduplication and automated routing.
    Result
    75% faster mean time to acknowledge security incidents; four consoles consolidated into one workflow.
    ComponentsREST APIWebhooksJSONNinjaOne
  3. Record · 2026-01Completed

    Intune & Entra ID Security Policy Governance Suite

    Before
    Intune configurations and Conditional Access policies had to be managed tenant by tenant.
    Change
    PowerShell GUI tool using Microsoft Graph to manage Intune configurations and Conditional Access policies in bulk across tenants, with change previews and safety confirmations.
    Result
    Faster tenant onboarding and consistent security baselines.
    ComponentsPowerShellMicrosoft GraphIntuneEntra ID
  4. Record · 2025-06Completed

    Legacy LOB Application Deployment Automation Framework

    onboarding time
    −60%
    first-time success
    99%
    Before
    Legacy line-of-business applications were not supported by Intune or SCCM deployment.
    Change
    Silent, zero-touch deployment framework for legacy apps unsupported by Intune/SCCM, with dependency handling and centralized logging.
    Result
    60% faster endpoint onboarding; 99% first-time deployment success.
    ComponentsPowerShellGit
  5. Record · 2025-11 → nowIn progress

    Enterprise AI Platform Deployment

    Before
    Client organizations adopting enterprise AI assistants needed secure, governed access tied to their existing identities.
    Change
    Microsoft 365 Copilot, ChatGPT Business and Claude Team integration for multiple client organizations: SSO, group-based access, licensing and log-based troubleshooting.
    Result
    Employees sign in to their AI assistants with their existing Entra ID accounts; access and licenses are managed by group, and connection issues are traced through sign-in and audit logs.
    ComponentsEntra IDSSOMicrosoft 365 CopilotChatGPT BusinessClaude Team

Certifications

Certifications, Applied Skills and training

10 entries

  • Microsoft Certified: Azure Administrator Associate (AZ-104)

    Certification

    Microsoft · Issued 2026-07 · Expires 2027-07
    Credential ID: 617F77EE4C91FA85

  • Get started with identities and access using Microsoft Entra

    Applied Skill

    Microsoft · Issued 2026-07
    Credential ID: FDE12A255709253

  • Secure storage for Azure Files and Azure Blob Storage

    Applied Skill

    Microsoft · Issued 2026-07
    Credential ID: BCA926F0EAA23565

  • Create and manage automated processes using Power Automate

    Applied Skill

    Microsoft · Issued 2026-06
    Credential ID: EF1D39BE7662BB02

  • Configure secure access to your workloads using Azure networking

    Applied Skill

    Microsoft · Issued 2026-06
    Credential ID: FD0E97187EB7785

  • AI Skills Fest 2026

    Training

    Microsoft · Issued 2026-06

  • Microsoft 365 Lighthouse for MSPs

    Training

    Technologia Formation - Conseil · Issued 2026-05

  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)

    Certification

    Microsoft · Issued 2024-12
    Credential ID: 13DCE2C4E60F1BCD

  • Microsoft Certified: Azure Fundamentals (AZ-900)

    Certification

    Microsoft · Issued 2024-12
    Credential ID: 4FA8A60AC4036C98

  • Microsoft 365 Certified: Fundamentals (MS-900)

    Certification

    Microsoft · Issued 2024-07
    Credential ID: 87335000F41A508

Skills

Technical scopes, grouped by area

30 entries

  • Identity & Access

    Scope: 6
    • Microsoft Entra ID
    • SSO
    • Conditional Access
    • MFA
    • Azure RBAC
    • Active Directory

  • Enterprise AI

    Scope: 4
    • Microsoft 365 Copilot
    • ChatGPT Business
    • Claude Team
    • License management

  • Microsoft 365

    Scope: 5
    • Exchange Online
    • SharePoint
    • OneDrive
    • Teams
    • Intune

  • Cloud

    Scope: 3
    • Microsoft Azure
    • Networking
    • Storage

  • M365 Governance & Change Management

    Scope: 6
    • Entra ID identity & access management
    • Conditional Access & MFA
    • Security & compliance policies
    • Intune policy deployment
    • M365 configuration standardization
    • User support through migrations & technology change

  • Automation & Integration

    Scope: 6
    • PowerShell
    • Microsoft Graph
    • REST APIs
    • Webhooks
    • Power Automate
    • Git

Education

Academic programs

2 entries

  • AEC, Administration and Security of Information Systems

    Cégep Limoilou

    2025 → 2027In progress

  • Diploma, Public Works / Civil Engineering Technology

    OFPPT

    2015 → 2017

Contact

Open a request

Let's talk about your Microsoft 365 or AI platform needs

Hiring for an AI Platform Administrator, Microsoft 365 Administrator or Cloud Systems Administrator role in Québec? Send me a message and I'll get back to you.

Phone418-559-0646CallLinkedInlinkedin.com/in/akaoukabOpen

Your details are only used to reply to you.